Typically the creation of a Custom jewel takes between 7-10 working days. However, should you wish to create a more complex design – these timings could be slightly longer.

Yes! We have completed some incredible transformations on older jewellery pieces. The possibilities are endless, and we can offer a complete remodeling makeover – Please contact us to discuss options for creating a completely custom piece from your old jewellery.

Yes, we offer a free engraving service on all of our jewellery items where it is possible to do so.

We are incredibly proud of our jewellery creations and the quality of our craftsmanship – we offer a lifetime warranty on all Viora jewellery pieces. This warranty assures that our products are free from manufacturing defects and have been fully inspected before they are sold. Should you determine that your product is damaged due to a manufacturing defect, it will be inspected and be will repaired by us.If we determine that the damage is not caused by a manufacturing defect, then we will notify you of repair services available.

Please note that slight irregularities and variations in craftsmanship, natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item and should not be considered a defect.

Some examples of common jewellery issues that would not be considered manufacturing defects include:
1. Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs, or bathing.

2. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.

3. Bent, caught or worn-out prongs(s) allowing a stone to fall out or be lost due to heavy wear or other damage.

4. Lost stone or a stone has fallen out due to chipping or breaking caused by heavy wear or other damage.

5. Dents, knicks and scratches are inevitable and are not considered a defect

Yes we can resize your ring up to 2 sizes up or down.

Our packaging perfectly compliments your bespoke piece. Your jewellery will be sent or given to you in a beautiful, and sturdy jewellery box that is lined with soft fabric that ensures safety from scratches.

We offer the customer the choice to use Diamond specifications of their choice depending on the budget.Most of our Jewelery has G VS/SI diamonds used but depending on the customers requirement and budget we offer flexibility in the diamonds used.

We offer complimentary Lifetime polish and cleaning aftercare services with every jewellery piece purchased from Varun Jewels.

We guarantee that every watch we sell is 100% authentic and that the serial number on each watch has never been altered or modified in any way. Every watch manufacturer imprints a serial number on each of their watches for identification purposes. We guarantee that each watch we sell bears the original manufacturer’s serial number, intact and without any alterations. We also guarantee that all watches and jewellery we sell are brand new and unused (unless otherwise stated).

While we are NOT an authorised dealer of any of the watch brands that we sell, we do source our watches and directly through authorised dealers and distributors. We thoroughly screen all of our vendors on a regular basis to make sure that they meet the high standards we set for all our business associates.

Prices are subject to the complexity of the piece but our prices are in general 30% less than traditional retailers due to our strong sources for the gemstones located through out the world and our In-House manufacturing set up.

Order processing varies based on the item ordered. If your item is in stock and does not require resizing, it is generally shipped within 2 business days of your order. Made to order items take between 5-15 business days. Pan india delivery is free of charge but international shipments may incur a charge depending on the jewelry and your country’s import duty or taxes usually this is 10 to 15 % of the declared value of the jewelry.Get in touch with us for more queries regarding shipping.